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Redeem guide

How to redeem a GOG code on GOG.com or in GOG GALAXY

Add a GOG game or DLC to your account at gog.com/redeem or in GOG GALAXY, with fixes for every redeem message.

Jump to the steps Official redeem page

Official menu names
Every device
Fixes for common errors

To redeem a GOG code, go to gog.com/redeem, type the code, tick the "I'm not a robot" box and click Continue. GOG shows the game the code contains, and adds it to your account when you click Continue again. In GOG GALAXY, click the cogwheel icon at the top left, then Add games & friends and Redeem GOG code.

Below are the exact steps on the website and in GOG GALAXY, what to check first, how locale-restricted codes work, and what each message on the GOG redeem page means.

Last reviewed November 2, 2026Steps checked against the official help pages linked at the bottom of this guide.

In short

Copy the GOG code from your Gameplug order.
Open gog.com/redeem, or in GOG GALAXY click the cogwheel icon, then Add games & friends and Redeem GOG code.
Type the code, tick "I'm not a robot" and click Continue.
Sign in if asked, check the game shown and click Continue again.

What you need before you redeem

A GOG account. GOG asks you to sign in before it adds the products in a code to your account. Check that you are signed in to the account that should own the game: each code can only be used once.
A code made for GOG. A GOG code only works on GOG, and a key for Steam, Epic or another launcher will not redeem here. The platform is in every Gameplug product name.
A code that is allowed in your country. Some GOG codes are locale-restricted, and GOG refuses them outside their region. The region of every product is in its name and on the product page.
The base game, for DLC. A code for additional content needs the main game on the same GOG account.

A browser that can show the captcha. The redeem page is protected by a captcha. If it will not load, GOG suggests trying a different browser or redeeming in GOG GALAXY instead.

How to redeem a GOG code, step by step

Both routes add the game to the same GOG account. Use the website from any browser, or GOG GALAXY on your PC or Mac.

Redeem a GOG code on the GOG.com website

The redeem page works in any web browser.

Step 1: Go to gog.com/redeem. The page asks you to enter your code to redeem your game or discount.
Step 2: Type or paste the code, tick the checkbox next to "I'm not a robot" and click Continue.
Step 3: Sign in to your GOG account if asked. GOG shows the game or games in the code; if there are several, pick the ones to add.

GOG code regions: will the code work in my country?

Many GOG codes can be redeemed anywhere, but GOG can also restrict a code to certain countries. When that happens the redeem page shows Code cannot be redeemed with the message "This code is locale-restricted and cannot be redeemed in your country."

GLOBAL codes redeem on GOG accounts anywhere.
Region labels such as EU mean the code is meant for that region only. Check the region in the product name and on the product page before you buy.
Gift codes bought on GOG.COM are a separate case: GOG says those can be redeemed globally.

Not sure a code will work where you live? Ask our support team before you buy.

GOG redeem errors and how to fix them

These are the messages the GOG redeem page shows, with the usual cause and the fix.

"Code not found."
Why:A character was mistyped or the code is for a different platform.
Fix:GOG advises checking the code character by character. Copy it straight from your Gameplug order and make sure the product name says GOG.
"Code already used!" (This code has already been used.)
Why:Each code can only be used once, and this one has already been redeemed.
Fix:Check any other GOG account you use and refresh your games list at gog.com/user/refresh. If you never redeemed it, contact Gameplug support with your order number.
"This code is currently being redeemed by someone."
Why:GOG reserves a code for a few minutes once it is selected, for example in another browser tab or in GOG GALAXY.
Fix:Finish the redemption where you started it, or click Cancel there, wait a few minutes and try again.
"Code cannot be redeemed": "This code is locale-restricted and cannot be redeemed in your country."
Why:The code is restricted to other countries.
Fix:Do not keep retrying. Contact our support with your order number and we will help you with the next step.
"This is additional content, not a standalone product. You need to own [game] to redeem this product."
Why:The code is for DLC and the base game is not on your account.

After you redeem: where your GOG game shows up

Your library: the game is in the Owned games section of your GOG account on the website, and in your GOG GALAXY library.
Installing with GOG GALAXY: when you install a game, GOG GALAXY installs all the DLC on your account by default.
Offline installers: on the website, open your library at gog.com/account, select the game and look under DOWNLOAD OFFLINE BACKUP GAME INSTALLERS. DLC installers are further down the same page.
Game missing? Refresh your games list at gog.com/user/refresh and restart GOG GALAXY.

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Frequently asked questions

How do I redeem a GOG code?

Go to gog.com/redeem, type the code, tick "I'm not a robot" and click Continue. Sign in if asked, then click Continue again and the game is added to your GOG account.

Can I redeem a GOG code in GOG GALAXY?

Yes. Click the cogwheel icon at the top left, choose Add games & friends and then Redeem GOG code, and follow the same steps as on the website.

Do I need a GOG account to redeem a code?

Yes. GOG asks you to sign in before it adds the products in a code to your account, and the game stays in that account's library.

Can I activate a GOG code on Steam?

Official links

Platforms change their menus from time to time. If a step no longer matches your screen, the official pages below have the current wording.

Click Continue again. GOG confirms the code was redeemed and the game is in your account. Select Go to my account to see it.

GOG reserves a code for you for a few minutes after you select it. If you change your mind, click Cancel so it can be redeemed again.

Redeem a GOG code in GOG GALAXY

Step 1: Open GOG GALAXY and sign in to your GOG account.
Step 2: Click the cogwheel icon at the top left and choose Add games & friends.
Step 3: Select Redeem GOG code.

Fix:Add the main game to your GOG account first, then redeem the DLC code again.

"Uh oh. This code has expired." or "Apologies, this code no longer appears to work."

Why:GOG no longer accepts the code.

Fix:Contact Gameplug support with your order number. Codes confirmed as faulty are replaced or refunded.

"We could not verify that you are human. Please try again."

Why:The captcha did not complete, often because a browser extension blocks it.

Fix:Try again, or as GOG suggests, use a different browser or redeem in GOG GALAXY.

"Your code is already being processed. Your game will appear in your Owned Games soon"

Why:The code worked and GOG is still adding the game.

Fix:Wait a moment, then refresh your games list at gog.com/user/refresh. In GOG GALAXY, restart it after the refresh.

No. A GOG code only redeems on a GOG account. If you want the game on Steam, buy a Steam key instead; the platform is in every product name.

Are GOG codes region-locked?

Some are. GOG can make a code locale-restricted, and then refuses it in other countries. The region is in the product name and on the product page.

I redeemed my code but the game is not in my library. What now?

Refresh your games list at gog.com/user/refresh, then restart GOG GALAXY. GOG sometimes needs a moment to process a code.

My GOG code does not work. What should I do?

Check the code character by character and make sure it is a GOG product. If it still fails, contact Gameplug support with your order number. Codes confirmed as faulty are replaced or refunded.

Step 4: Type the code, tick "I'm not a robot" and click Continue, then click Continue again to add the game. It appears in your GOG GALAXY library, ready to install.

If GOG GALAXY gets stuck, GOG suggests clicking outside the redeem window to abort, then redeeming again. If that does not help, redeem at gog.com/redeem in your browser.