How do I redeem a PSN gift card on PS5?

Open PlayStation Store, press the triangle button, select … (More) and then Redeem Code. Enter the 12-digit code and select Redeem. The money is added to your wallet immediately.

Can I redeem a PlayStation Store code without a console?

Yes. Sign in at store.playstation.com, select your profile at the top of the screen and choose Redeem Code, or use the PlayStation App on your phone. The funds or content wait on your account for your next console session.

Will a US PSN card work on my account in another country?

Only if your PlayStation account was created for the United States. Codes redeem only in the region they were made for, and an account's region cannot be changed, so buy the card that matches your account's country.

What is the difference between a 12-digit and a 10-digit PlayStation code?

A 12-digit code is a voucher (wallet money, a game, an add-on or PlayStation Plus) and is entered under Redeem Code. A 10-digit code is a discount code: add items to your cart and select Enter Discount Code.

Can I use a PSN gift card to pay for PlayStation Plus?

Yes. Wallet funds can pay for PlayStation Plus and anything else in PlayStation Store. Wallet funds are always used first when you check out.

My PSN code does not work. What should I do?

Check the code was copied in full, that you are signed in to the right account and that the code's region matches the account. If it still fails, contact Gameplug support with your order number. Codes confirmed as faulty are replaced or refunded.

How to Redeem a PSN Gift Card on PS5, PS4 & Web

How to redeem a PSN gift card or PlayStation Store code

To redeem a PSN gift card, open PlayStation Store, choose Redeem Code (on PS5 press △ and pick … first), type the 12-digit code and confirm. The money or content is added to your account straight away. The same steps work for wallet top-ups, game and add-on vouchers and PlayStation Plus codes.

Below you will find the exact steps for each device, what to check before you start, how regions work and what to do when PlayStation Store refuses a code.

Official menu names

Every device

Fixes for common errors

Last reviewed November 2, 2026Steps checked against the official help pages linked at the bottom of this guide.

In short

Copy the 12-digit code from your Gameplug order.
Sign in to the PlayStation account the money is for.
Open PlayStation Store and choose Redeem Code.
Type the code and select Redeem (PS5) or Continue (PS4, web, app).

What you need before you redeem

The right account, signed in. Funds and content cannot be moved between accounts afterwards, so check which account is active before you redeem.
A code for your account's region. A PlayStation Store code only works on an account from the same country or region, and an account's region cannot be changed. The region is shown in the product name and on the product page before you pay.
An adult account for wallet top-ups. Child accounts have no wallet. Redeem wallet codes on the family manager's account; the family manager can then set a monthly spending limit for the child.
A payment method for some subscription codes. A few PlayStation Plus vouchers can only be redeemed once a credit or debit card is saved on the account. PlayStation Store shows a message when that applies.
The 12-digit code. PlayStation Store voucher codes have 12 characters. A 10-digit code is a discount code, which you enter in the cart instead (see the FAQ).

How to redeem a PlayStation Store code, step by step

Pick the device you have in front of you. Every route adds the money or content to the same account, so use whichever is easiest.

PSN code errors and how to fix them

Most failed redemptions come down to a typo, the wrong account or the wrong region. Work through the matching row below.

The code is not valid or has been entered incorrectly
Why:A character was mistyped, or a 10-digit discount code was entered as a voucher.
Fix:Copy the code straight from your Gameplug order instead of typing it, check you have all 12 characters, and try again. A 10-digit code belongs in the cart (Enter Discount Code), not in Redeem Code.
This code has already been used
Why:Each code works once. It may have been redeemed on another account that is signed in on the same console.
Fix:Check the transaction history of every account on your console (Account Management on the web) and your game library. If it was not redeemed on any of them, contact our support with your order number.
The code is for a different country or region
Why:Codes only redeem in the PlayStation Store region they were made for, and an account's region cannot be changed.
Fix:Redeem it on an account from the code's region. If you bought the wrong region by mistake and have not redeemed it, contact our support before trying again.
Error E-82000138 (failed to add funds to your wallet)
Why:PlayStation says this can happen when the code would take you past your wallet limit.
Fix:Spend some of your wallet balance first, then redeem the code again when the balance is lower.
A message asks you to add a credit or debit card
Why:Some PlayStation Plus vouchers need a saved card before they can be redeemed.
Fix:Add a card under Payment Management, then redeem the voucher. Turn off auto-renew afterwards if you do not want to be charged when the time ends.
The code will not redeem on a child account
Why:Child accounts have no wallet, and content rated above the child's age is blocked by default.
Fix:Redeem wallet codes on the family manager's account and set a spending limit for the child. For age-rated content, PlayStation explains how the family manager can allow it (US, Canada, Brazil, Mexico, Japan and Korea only).
Redeem Code fails for every code, or the store will not load
Why:PlayStation Network may be having a service problem.
Fix:Check the PlayStation Network status page. If everything is green, sign out and back in to refresh your account, then try again.

How to redeem a PSN gift card or PlayStation Store code

What you need before you redeem

How to redeem a PlayStation Store code, step by step

Redeem a code on a PS5 console

Redeem a code on a PS4 console

Redeem a code online in a web browser

Redeem a code in the PlayStation App (iPhone and Android)

PSN gift card regions: will the code work on my account?

PSN code errors and how to fix them

The code is not valid or has been entered incorrectly

This code has already been used

The code is for a different country or region

Error E-82000138 (failed to add funds to your wallet)

A message asks you to add a credit or debit card

The code will not redeem on a child account

Redeem Code fails for every code, or the store will not load

After you redeem: where to find your balance or game

PSN gift cards in stock

Frequently asked questions

How do I redeem a PSN gift card on PS5?

Can I redeem a PlayStation Store code without a console?

Will a US PSN card work on my account in another country?

What is the difference between a 12-digit and a 10-digit PlayStation code?

Can I use a PSN gift card to pay for PlayStation Plus?

My PSN code does not work. What should I do?

Official links

How to redeem a PSN gift card or PlayStation Store code

What you need before you redeem

How to redeem a PlayStation Store code, step by step

Redeem a code on a PS5 console

Redeem a code on a PS4 console

Redeem a code online in a web browser

Redeem a code in the PlayStation App (iPhone and Android)

PSN gift card regions: will the code work on my account?

PSN code errors and how to fix them

The code is not valid or has been entered incorrectly

This code has already been used

The code is for a different country or region

Error E-82000138 (failed to add funds to your wallet)

A message asks you to add a credit or debit card

The code will not redeem on a child account

Redeem Code fails for every code, or the store will not load

After you redeem: where to find your balance or game

PSN gift cards in stock

Frequently asked questions

How do I redeem a PSN gift card on PS5?

Can I redeem a PlayStation Store code without a console?

Will a US PSN card work on my account in another country?

What is the difference between a 12-digit and a 10-digit PlayStation code?

Can I use a PSN gift card to pay for PlayStation Plus?

My PSN code does not work. What should I do?

Official links

More redeem guides